End-to-End Governance
In the early 1990s, Fisher & Paykel Appliances set out to achieve its first global ISO 9000 accreditation at a time when formal quality systems were still emerging.
As a mechanical engineer turned database specialist, I led the design and implementation of foundational ISO 9000 and Total Quality Management (TQM) frameworks alongside a strategic overhaul of core BOM/MRP systems.
This meant translating plant-floor realities and statistical process control methods into auditable processes, documentation, and system controls. The effort created a unified quality and systems backbone that underpinned the company’s inaugural global accreditation.
"Sole functional architect responsible for aligning plant-floor statistical control with international audit standards, producing the systems blueprint that scaled F&P’s global growth."
The BOM/MRP Overhaul
Achieving ISO accreditation required more than just policy; it required a total quality overhaul of the manufacturing system architecture.
Legacy Migration
Migrated core BOM (Bill of Materials) and MRP systems from COBOL to a modern RDBMS platform, allowing for real-time statistical process control.
Statistical Control
Integrated TQM feedback loops directly into production system controls, satisfying international quality standards at high volume.
Durability over red-tape
"The resulting quality governance model has continued to operate for more than 30 years. This longevity demonstrates it was not a compliance project, but the creation of a robust operating system for quality."